Because SimplyFloss is a personal dental hygiene product, we unfortunately cannot accept any returns once they have been opened and used.
To ensure your satisfaction, our products are 100% guaranteed from any manufacturing defects within 30 days from date of purchase.
SimplyFloss must authorize all returns.
To request a return authorization, please email firstname.lastname@example.org
We do not provide refunds after the order has been shipped*. All items are final sale due to the nature of the items.
If you would like to change or cancel your order, prior to its fulfillment, please contact us at email@example.com. You may request a refund or an exchange in this case.
*Note: if your order has been shipped but you have not received it yet, you are not entitled to a refund. Our courier may be experiencing delays in their shipping times.